Cancellations
Cancellations, deposits, and unfinished readings
These rules apply to engagement readings, shorter consultations, and conversations in George Town or by call. We do not sell goods, subscriptions, or tickets.
A reading is time set aside to sit with your notes. Refunds follow that fact. They do not follow shop rules for parcels.
Eligibility
A refund may be due when we cancel, when we cannot begin because the notes never arrive in a readable form after a reasonable chance to resend, or when you cancel early enough that the days have not been used. A refund is not due merely because you dislike a finding.
Timeframe
Write to info@webnestbase.click as soon as you know a date cannot hold. Requests are reviewed within five working days. If a refund is agreed, we pay it within fourteen working days after we have the account details we need.
Full and partial refunds
If you cancel more than ten working days before the agreed start of reading, we refund the deposit minus a RM 200 administrative amount. If you cancel between ten and three working days before the start, we refund half the deposit. Inside three working days, the deposit is kept because those days cannot be offered to another team.
If we have already begun reading your notes, the deposit is not returned. Unused conversation time may be credited toward a later date within six months, or refunded in proportion if we agree the work cannot continue.
If we cancel because of illness or a closed office, you may choose a new date or a full refund of sums paid for the unfinished reading.
Non-refundable items
The RM 200 administrative amount on a late-enough cancellation, travel you booked to George Town, and any translator you hired directly are not refunded by us. We do not take payment for goods or for recorded courses, so those categories do not arise.
Process
Send the app’s name, the reading type, the dates, and whether you want a new date or a refund. We confirm what has already been sat with. Refunds go back by the same method as the deposit where we can; otherwise by Malaysian bank transfer. We do not send cash.
Rescheduling and no-shows
You may reschedule the conversation once, with at least three working days’ notice, at no extra fee. A second change may carry RM 350 if the room or the call block cannot be reused. If you do not attend a conversation and do not send word, that half-day is used; we will still send any written pages already prepared, and we will not refund the conversation portion.
Work already started
Once we have opened your notes, the reading days are underway. You may ask us to stop. We will stop. Fees for days already spent are kept; we will send whatever pages exist at that moment.
Contact
Refund and cancellation requests: info@webnestbase.click, or by post to Office 10, 48 Sample Street, George Town 00000, telephone +60 4 0000 3290.